Frequently Asked Questions

LUBE-IT™ FAQs

Can I get information from other programs into LUBE-IT? If so, how? If your program has the ability to export text files you can use LUBE-IT's text file import program to import information from other programs. For more information on the layout of the text file use LUBE-ITt's on-line help and search for Text File Requirements.
How do I move one or more pieces of equipment from one system to another? From equipment manager click the equipment explorer button. The equipment explorer allows you to change the order of equipment within a system as well as letting you move a piece or equipment to another system. Simply click on the item you want to move then drag and drop to where you want it to be.
When I try and check a route to my handheld device I'm getting an error Message LUBE-IT was unable to read registry value [SOFTWARE\ODBC\ODBC.INI\SP3_ODBC]. This could mean You have insufficient Registry rights. What does this mean and how do I fix it? This error is usually caused by the user not have rights to update information in the registry. During the Check-Out process LUBE-IT needs to be able to update the path for the ODBC Datasource SP3_ODBC which it uses to transfer information from LUBE-IT onto the Handheld Device. In order to correct this issue you must have Change rights for the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI\SP3_ODBC You can either have your IT person give Full Contol to the key or Special Permissions similar to the those below...
I ran my upgrade now I'm getting the following error message Database Engine configuration error. Value 'LOCAL SHARE' must be set to 'TRUE'. Please contact technical support. What do I do? It is a very simple procedure. 1) Go into Control Panel ( Start / Settings / Control Panel) 2) Launch the "BDE Administrator" 3) Click on the "Configuration" tab 4) Open the "System" branch of the tree 5) Click on the "INIT" branch 6) In the Definition panel set the LOCAL SHARE value to true. 7) Save Changes and Exit. This will correct the problem.
Everytime I dock my PocketPC device a get a message about setting up a partnership. I always have to cancel out before I can check in or check out my route. Is there anything that can be done about this screen. Yes. There is a registry setting you can set that will automatically set the device as a guest partnership. Cut and past the text below between the two rows of asterisks into a blank text file. Name the text file guest.reg. Then simply double click on the guest.reg file to update your registry. ********************************************************* REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows CE Services] "GuestOnly"=dword:00000001 *********************************************************
I've recently upgraded to version 4 now I'm having problems with my Handhled Routes Module This problem is fixed by downloading the current hotfix and re-installing the LUBE-IT software onto the device. Download the hotfix by clicking this link. Run the hotfix from any workstation setup to run LUBE-IT. After the hotfix has been installed, start LUBE-IT and go to "Modules \ Handheld Routes\ Install Onto Handheld" to install the LUBE-IT software onto the handheld device.
I'm trying to use the Text File Import Utility, but its rejecting all my records with an error of "Incorrect Number of Fields". I've verified that the files have the correct number of fields. What is happening. Check the file version of you Text_Import4.exe file. From inside LUBE-IT go to Help / About LUBE-IT / Versions. If the file version is 4.0.1.17 then the text file requirements have changed from those in the Manual and Online help. You should have a file in your LUBE-IT root directory called "NewTextFileRequirements.rtf" it contains the new text file requirements. If you cannot find the file you can download it by clicking here.
I recently upgraded my PocketPC™ device to one that is running Windows Mobile 5. Now when I check out a route I'm getting an "Invalid pointer Operation" error. What do I need to do This error has been corrected by the latest hotfix. Click here to download the current hotfix. Run this hotfix from any workstation setup to run LUBE-IT.
I'm trying to install LUBE-IT onto a Windows Vista workstation. What is the best way to do this? There are three main steps you need to follow when installing onto a Vista workstation. When installing LUBE-IT onto a Windows Vista based workstation, it is recommended that you install to the Public folder. If you Public folder is C:\Users\Public then a good path for the installation would be: C:\Users\Public\Public Applications\LUBE-IT. Windows Vista does not ship with the Windows Help (WinHlp32.exe). So you will need to download and install it from the following location: http://go.microsoft.com/fwlink/?LinkID=82148 After you have installed the Windows help system there is also a registry setting that you need add. Start up notepad Cut and paste the following text between the two rows of asterisks into notepad. *********************************** Windows Registry Editor version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp] "AllowProgrammaticMacros"=dword:00000001 *********************************** Save the notepad file to your desktop as WinHlp32.reg. Then double click on the winhlp32.reg file to update your registry.
I have installed LUBE-IT onto a NON-English version of Windows and am unable to start LUBE-IT. If I install it onto an English version of Windows I am able to run LUBE-IT. In order to complete the workstation configuration of LUBE-IT on Non-English version of windows you need to download and install the following update LUBE-IT INTL Update
I'm trying to check out a route by I'm getting a error say dynamic link library not found file C:\program files\Microsoft Activesync\adofiltr.dll. Verify the file adofiltr.dll doesn't exist in the Microsoft Activesync folder. It it doesn't then download the file from the following link Adofiltr into your Microsoft ActiveSync folder
I am trying to run LUBE-IT and RBMWare/AMS Machinery Health Manager on the same workstation. But once I install LUBE-IT on the workstation RBMView errors when trying to run reports. What is causing this? The error is caused by a registry value that the LUBE-IT workstation configuration utility adds. This registry value is no longer required by LUBE-IT and is not needed by RBMView. By removing the registry value you will be able to run both LUBE-IT and RBMWare on the same workstation without errors. The registry key you should remove is HKEY_LOCAL_MACHINE\SOFTWARE\Seagate Software\Jet Cut and past the text below between the two rows of asterisks into a blank text file. Name the text file seagatejet.reg. Then simply double click on the seagatejet.reg file to update your registry *************************************************************** Windows Registry Editor Version 5.00 [-HKEY_LOCAL_MACHINE\SOFTWARE\Seagate Software\Jet] ***************************************************************
I am having problems trying to check out a route. I get the "Retrieving Information from Handheld" line then I get "Error Retrieving information from Handheld." How can I fix that. Click on the link below to download an update for the LUBE-IT workstation. Click Here to download the update.
I'm trying to install LUBE-IT onto a Windows 7 workstation. What is the best way to do this? There are three main steps you need to follow when installing onto a Windows 7 workstation. When installing LUBE-IT onto a Windows 7 based workstation, it is recommended that you install to the Public folder. If you Public folder is C:\Users\Public then a good path for the installation would be: C:\Users\Public\Public Applications\LUBE-IT. Windows 7 does not ship with the Windows Help (WinHlp32.exe). So you will need to download and install it from the following location: http://go.microsoft.com/fwlink/?LinkId=166421 After you have installed the Windows help system there is also a registry setting that you need add. Start up notepad Cut and paste the following text between the two rows of asterisks into notepad. *********************************** Windows Registry Editor version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp] "AllowProgrammaticMacros"=dword:00000001 "AllowIntranetAccess"=dword:00000001 *********************************** Save the notepad file to your desktop as WinHlp32.reg. Then double click on the winhlp32.reg file to update your registry.

Can I get information from other programs into LUBE-IT? If so, how?
If your program has the ability to export text files you can use LUBE-IT's text file import program to import information from other programs. For more information on the layout of the text file use LUBE-ITt's on-line help and search for Text File Requirements.

How do I move one or more pieces of equipment from one system to another?
From equipment manager click the equipment explorer button. The equipment explorer allows you to change the order of equipment within a system as well as letting you move a piece or equipment to another system. Simply click on the item you want to move then drag and drop to where you want it to be.

When I try and check a route to my handheld device I'm getting an error Message LUBE-IT was unable to read registry value [SOFTWARE\ODBC\ODBC.INI\SP3_ODBC]. This could mean You have insufficient Registry rights.
What does this mean and how do I fix it?
This error is usually caused by the user not have rights to update information in the registry. During the Check-Out process LUBE-IT needs to be able to update the path for the ODBC Datasource SP3_ODBC which it uses to transfer information from LUBE-IT onto the Handheld Device. In order to correct this issue you must have Change rights for the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI\SP3_ODBC
You can either have your IT person give Full Contol to the key
or
Special Permissions similar to the those below...

I ran my upgrade now I'm getting the following error message Database Engine configuration error. Value 'LOCAL SHARE' must be set to 'TRUE'. Please contact technical support. What do I do?
It is a very simple procedure.
1) Go into Control Panel ( Start / Settings / Control Panel)
2) Launch the "BDE Administrator"
3) Click on the "Configuration" tab
4) Open the "System" branch of the tree
5) Click on the "INIT" branch
6) In the Definition panel set the LOCAL SHARE value to true.
7) Save Changes and Exit.
This will correct the problem.

Everytime I dock my PocketPC device a get a message about setting up a partnership. I always have to cancel out before I can check in or check out my route. Is there anything that can be done about this screen.
Yes. There is a registry setting you can set that will automatically set the device as a guest partnership. Cut and past the text below between the two rows of asterisks into a blank text file. Name the text file guest.reg. Then simply double click on the guest.reg file to update your registry.
***********************************************************
REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows CE Services]
"GuestOnly"=dword:00000001

***********************************************************

I've recently upgraded to version 4 now I'm having problems with my Handhled Routes Module
This problem is fixed by downloading the current hotfix and re-installing the LUBE-IT software onto the device. Download the hotfix by clicking this link. Run the hotfix from any workstation setup to run LUBE-IT. After the hotfix has been installed, start LUBE-IT and go to "Modules \ Handheld Routes\ Install Onto Handheld" to install the LUBE-IT software onto the handheld device.

I'm trying to use the Text File Import Utility, but its rejecting all my records with an error of "Incorrect Number of Fields". I've verified that the files have the correct number of fields. What is happening.
Check the file version of you Text_Import4.exe file. From inside LUBE-IT go to Help / About LUBE-IT / Versions. If the file version is 4.0.1.17 then the text file requirements have changed from those in the Manual and Online help. You should have a file in your LUBE-IT root directory called "NewTextFileRequirements.rtf" it contains the new text file requirements. If you cannot find the file you can download it by clicking here.

I recently upgraded my PocketPC™ device to one that is running Windows Mobile 5. Now when I check out a route I'm getting an "Invalid pointer Operation" error. What do I need to do
This error has been corrected by the latest hotfix. Click here to download the current hotfix. Run this hotfix from any workstation setup to run LUBE-IT.

I'm trying to install LUBE-IT onto a Windows Vista workstation. What is the best way to do this?
There are three main steps you need to follow when installing onto a Vista workstation.

When installing LUBE-IT onto a Windows Vista based workstation, it is recommended that you install to the Public folder. If you Public folder is C:\Users\Public then a good path for the installation would be:
C:\Users\Public\Public Applications\LUBE-IT.
Windows Vista does not ship with the Windows Help (WinHlp32.exe). So you will need to download and install it from the following location:
http://go.microsoft.com/fwlink/?LinkID=82148
After you have installed the Windows help system there is also a registry setting that you need add.
1. Start up notepad
2. Cut and paste the following text between the two rows of asterisks into notepad.
  
  *************************************
  Windows Registry Editor version 5.00
  
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp]
  "AllowProgrammaticMacros"=dword:00000001
  *************************************
3. Save the notepad file to your desktop as WinHlp32.reg.
4. Then double click on the winhlp32.reg file to update your registry.

I have installed LUBE-IT onto a NON-English version of Windows and am unable to start LUBE-IT. If I install it onto an English version of Windows I am able to run LUBE-IT.
In order to complete the workstation configuration of LUBE-IT on Non-English version of windows you need to download and install the following update LUBE-IT INTL Update

I'm trying to check out a route by I'm getting a error say dynamic link library not found file C:\program files\Microsoft Activesync\adofiltr.dll.
Verify the file adofiltr.dll doesn't exist in the Microsoft Activesync folder. It it doesn't then download the file from the following link Adofiltr into your Microsoft ActiveSync folder

I am trying to run LUBE-IT and RBMWare/AMS Machinery Health Manager on the same workstation. But once I install LUBE-IT on the workstation RBMView errors when trying to run reports. What is causing this?
The error is caused by a registry value that the LUBE-IT workstation configuration utility adds. This registry value is no longer required by LUBE-IT and is not needed by RBMView. By removing the registry value you will be able to run both LUBE-IT and RBMWare on the same workstation without errors. The registry key you should remove is
HKEY_LOCAL_MACHINE\SOFTWARE\Seagate Software\Jet

Cut and past the text below between the two rows of asterisks into a blank text file. Name the text file seagatejet.reg. Then simply double click on the seagatejet.reg file to update your registry

*****************************************************************

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Seagate Software\Jet]

*****************************************************************

I am having problems trying to check out a route. I get the "Retrieving Information from Handheld" line then I get "Error Retrieving information from Handheld." How can I fix that.
Click on the link below to download an update for the LUBE-IT workstation.
Click Here to download the update.

I'm trying to install LUBE-IT onto a Windows 7 workstation. What is the best way to do this?
There are three main steps you need to follow when installing onto a Windows 7 workstation.

When installing LUBE-IT onto a Windows 7 based workstation, it is recommended that you install to the Public folder. If you Public folder is C:\Users\Public then a good path for the installation would be:
C:\Users\Public\Public Applications\LUBE-IT.
Windows 7 does not ship with the Windows Help (WinHlp32.exe). So you will need to download and install it from the following location:
http://go.microsoft.com/fwlink/?LinkId=166421
After you have installed the Windows help system there is also a registry setting that you need add.
1. Start up notepad
2. Cut and paste the following text between the two rows of asterisks into notepad.
  
  *************************************
  Windows Registry Editor version 5.00
  
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp]
  "AllowProgrammaticMacros"=dword:00000001
  "AllowIntranetAccess"=dword:00000001
  *************************************
3. Save the notepad file to your desktop as WinHlp32.reg.
4. Then double click on the winhlp32.reg file to update your registry.

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